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Frequently Asked Questions

Everything You Need To Know

Please see below to find out more information about our premium Amenities and Facilities, Fees, Hours, and more.

If you have additional questions, feel free to email us at reservations@feltrimresorts.com or call for more information 1-866-584-5527

Amenities & Facilities

No, however, we have a water park, pool, and spa for our guests to enjoy. You can also reserve a poolside cabana for the day by calling Guest Services at 866-584-5527.

Every vacation home is equipped with toiletries sufficient for one to two-day use. Our “starter pack” includes mini shampoo, shower gel, lotion, toilet paper, one tab of dishwashing detergent, one bin liner, one pack of detergent, one dryer sheet. Of course, if you need more please contact guest services.

Yes, all of our vacation homes include a hair dryer.

Yes, every vacation home has a safe located in the master bedroom. The security code for the safe can be changed for your usage.

Our private pools have an approximate slope to 5 ft depth.

All vacation homes within the resort are restricted from having access to the garage door openers.

In some cases. Not all homes are equipped with pool heat and may not be available if not reserved as a part of the original reservation requesting pool heat.

During summer, it is usually not recommended to add pool heating since the average temperature of the pool is around 85-88 degrees. However, if that’s something you wish for, that could be done. Please request at least 72 hours before your arrival if you want to have your pool ready by the time of checking-in. If you happen to request that during checking-in, please allow 24-48 hours for the pool to be heated completely.

Yes, there is a Splash Playground on property. We will have a dry playground in the near future.

The height requirement for both slides at the Splash Playground is 48''.

No, however, we have a water park, pool, and spa for our guests to enjoy. You can also reserve a poolside cabana for the day by calling Guest Services at 866-584-5527.

Water Park

Yes! Day passes are available for purchase for the water park. Day passes are based on availability and can be purchased from a server at Balmoral Bar and Grill or by clicking here.

Balmoral Clubhouse, Pool and Water Park open daily at 11 am and closes at dusk.

The cost of the Water Park is included in the Resort Fee. For guests not staying on property, pricing for day passes can be provided by a server at Balmoral Bar and Grill or by clicking here.

At this time, reservations are not required but pool day passes and cabana rentals cannot be guaranteed and are based on availability.

Yes, if you are visiting us without staying in one of our vacation homes please bring towels. If you are staying as a guest in our resort, please bring the pool towels from your home.

There is no lifeguard on duty.

No, all children under the age of 16 are required to be accompanied by an adult.

We do not allow outside food and beverage. Balmoral Bar & Grill offers a full lunch and dinner menu and a full bar.

Guests who have received their pre-arrival information may check-in to their vacation home at 4:00 pm. Requests need to be made in advance for early check-ins and will be granted on availability. Fees may apply. Departing guest should vacate the home by 10:00 am daily.

Late check-outs must be requested by 5:00 pm the previous day of departure and late check-out fees must be paid. Failure to check out on time may result in late check out fees being applied.

2 Bed Townhome: 6 person max

3 Bed Townhome: 8 persons max

3 Bed Pool Home: 8 Persons max

4 Bed Pool Home: 10 Persons max

5 Bed Pool Home: 12 Persons max

6 Bed Pool Home: 14 Persons max

Any non-registered visitors must be approved by Guest Services and parking permits must be obtained. For visitors to use resort amenities, resort fees per person must be paid in advance at Guest Services at the Clubhouse. No visitors are to be in the resort past sundown except while patronizing the Balmoral Bar & Grill or pool area accompanied by the registered guest. The resort will not permit parties, celebrations, “get-togethers” and the like without signing additional agreement acknowledging the rules and regulations for visitors.

Fees & Add-ons

Yes

  • 2 and 3 Bedroom Townhome - $20.00 Per Night + 12% Tax
  • 3 Bedroom Home - $25.00 Per night + 12% Tax
  • 4 Bedroom Home - $30.00 Per Night + 12% Tax
  • 5 and 6 Bedroom Homes - $35.00 per night + 12% Tax

Yes, cleaning fees are assessed for all stays and vary per vacation home type:

2 Bed Townhome: $150.00

3 Bed Townhome: $180.00

3 Bed Single-Family Pool Home: $180.00

4 Bed Single-Family Pool Home: $200.00

5 Bed Single-Family Pool Home: $250.00

6 Bed Single-Family Pool Home: $270.00

We do offer mid-stay cleaning services by request.

2 Bed Townhome: $77.99

3 Bed Townhome: $87.99

3 Bed Single-Family Pool Home: $92.99

4 Bed Single-Family Pool Home: $102.99

5 Bed Single-Family Pool Home: $112.99

6 Bed Single-Family Pool Home: $122.99

Yes, there is a $500.00 security deposit.

This plan covers accidental damage/occurrences. Intentional misuse, abuse, damage or theft of goods in home will not be tolerated and may result in the resort seeking legal action to recuperate any losses.

Pricing varies per add-on: pool heating, pack-n-plays, high-chairs, and stair gates. If you are booked directly with us, please contact Reservations directly at 866-584-5527 to arrange all add-on items. If you are booked via a Tour Operator, please contact your Rep directly to arrange all add-on items.

If you are booked directly with us, please contact Reservations directly at 866-584-5527 to arrange all add-on items.

*ALL FEES ARE SUBJECT TO 12% TAX.

Hours

The Clubhouse is open at 11:00 am daily.

The Balmoral Bar & Grill hours are as follows:

Sunday – Wednesday – 11:00 am – 8:00 pm

Thursday – Saturday – 11:00 am – 10:00 pm

Our Fitness Center is open at 11:00 am daily for your convenience.

House Location

If you booked via a Tour Operator, please reach out to your Rep for more information.

If you booked directly through our website or by phone, you can expect an email 72 hours prior to your arrival with full check-in details. If you have other questions please call Reservations 866-584-5527.

Specific home location requests is based of availability basis only and cannot be guaranteed.